Refund policy

 

Order Cancellations

Customers may request to cancel an order within 1 hour of placing the order, provided the order has not yet been fulfilled. After the 1-hour cancellation window, we cannot guarantee that the order can be canceled. If the order has already been fulfilled or shipped, the customer may request a return after receiving the item in accordance with our return policy.

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@evelunehome.com. If your return is accepted, we will provide you with the appropriate return address and return instructions. 
Customers are responsible for return shipping costs for returns due to change of mind, ordering the wrong item, or other non-defective reasons. If an item arrives damaged, defective, or incorrect, please contact us and provide photos or other reasonable evidence. Once the issue is verified, Evelune will cover the return shipping cost or provide another appropriate resolution. as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us with any return questions at support@evelunehome.com

Damages and issues
Please inspect your order upon delivery. If you notice any damage, defect, missing parts, or receive an incorrect item, please contact us promptly so we can assist you.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
Once your return has been received and inspected by the designated return facility, we will notify you whether your refund has been approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@evelunehome.com